Policies

Shipping  Policies

Thank you for visiting and shopping at our online store. The Blue Cafe Coffee ships all of our orders using various carriers to ensure the fastest and most affordable options. We are currently offering free standard shipping on orders over $120 within Canada. As soon as we process your order you will receive an email with your tracking number. Please allow up to 48 hours for your tracking number to be activated.

PROCESSING & DELIVERY TIMES

We typically ship orders within 1 to 2 business days after your purchase has been processed. Every effort is made to send orders the day following the roast. Please note we do not ship on weekends. If you order on a Friday, it will be processed the following Monday. Standard shipping typically takes 3-5 days for your order to arrive. The Blue Cafe Coffee is not responsible for any duties, taxes or brokerage fees incurred on packages delivered to the U.S..

E-Commerce Site Terms and Conditions

Thank you for shopping  our  online store. The following terms and conditions apply to all transactions originating from this website.

How to place order

To place an order follow the steps below:

1. Ensure that you have a valid credit card.

2. Navigate to the store pages  of our site.

3. Begin by making your product selection.

4. Press the check-out button when your shopping is complete.

5. Enter your delivery and payment information. At this stage you may choose to create an account.

6. When entering you information is complete, you will be asked to review your order. Take a moment to review you order, shipping and payment information.

7. If errors are found, be sure to correct them prior to placing the order.

8. Once satisfied that all is correct and that the order is as you intended, complete the check out process.

Delivery

Charges of Shipping are as billed by the Canada Post Corporation unless otherwise indicated.

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.

We will normally ship using ground shipping but you may request a higher class of service at your expense.

This will include charges and timescales for all the locations where you deliver goods.

Returns & Refunds

Your order is important to us. If you are not entirely satisfied with your purchase, we’re here to help. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange.

Shipping costs are not refunded unless our shipping department was at fault and your order arrived damaged.

This policy does not apply to the following goods:

• Opened Coffee.

• Ground Coffee.

Unopened products can be returned within 14 days of their original purchase.  Before you return a product, please make sure that:

• The product is in its original packaging

• the packaging is unopened and intact

We will refund your money within 7 days of receiving the returned product. Please provide us with your reason for cancellation. A brief explanation will help us to improve the service we offer to customers in the future.

If you cancel your order, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return the products.

If you are unable to return the goods, we will be unable to issue a refund.  

Sale items are eligible for refund or exchange provided that they are unused, unopened and intact in its original packaging.

For any shipping inquiries or to process your exchange or return and refund, please send us a message with your order details at info.mybluecafe@gmail.com

You can also reach us through our Contact Us form.

Send the product in its intact unopened original packing to:

The Blue Cafe
7-216 Oak Park Blvd.
Oakville, Ontario L6H 0K3

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info.mybluecafe@gmail.com

Changes to these terms

These terms were last changed on

Wednesday, September 20, 2020.